PostGre SQL/ HCL

On Mon, Mar 23, 2026 at 10:16:05AM +0000, Aayra Singh wrote:

Classification: Confidential

Hi Team,

I am from the Procurement team at HCLTech.
We have purchased PostGre SQL through one of our vendors.
We were informed through them that the product support is included in license
cost but not integration support that user need to do on his own.
Could you please explain what specifically is covered by "product support"
versus "integration support"?
User requirement is for support for the PostgreSQL database itself. They are
not looking for support for the software used to integrate .NET applications
with PostgreSQL.
Also can you please check if we can also buy one of the licenses from below?

https://postgrespro.com/products/postgrespro/standard

https://postgrespro.com/products/postgrespro/enterprise

We are an open source project and do not sell anything, including
support. The software is free to use:

https://www.postgresql.org/about/licence/

Hence, I have no idea how to answer any of your questions.

--
Bruce Momjian <bruce@momjian.us> https://momjian.us
EDB https://enterprisedb.com

Do not let urgent matters crowd out time for investment in the future.

On 3/23/26 3:16 AM, Aayra Singh wrote:

Classification: *Confidential*

Hi Team,

I am from the Procurement team at HCLTech.

We have purchased PostGre SQL through one of our vendors.

We were informed through them that the product support is included in
license cost but not integration support that user need to do on his own.

Could you please explain what specifically is covered by "product
support" versus "integration support"?

Postgresql is opensource, you are free do with what you want. If you
went through a third party vendor to buy support you will need to
contact that vendor to find what that support package covers.

User requirement is for support for the PostgreSQL database itself. They
are not looking for support for the software used to integrate .NET
applications with PostgreSQL.

Also can you please check if we can also buy one of the licenses from below?

https://postgrespro.com/products/postgrespro/standard&lt;https://
postgrespro.com/products/postgrespro/standard>

https://postgrespro.com/products/postgrespro/enterprise&lt;https://
postgrespro.com/products/postgrespro/enterprise>

Thanks, and Regards

Aayra Singh

Senior Management Trainee - Global Procurement Services

*HCLTech*

Supercharging Progress™

_hcltech.com <http://www.hcltech.com/&gt;_

5^th  Floor, Tower-3

Sector-126, Noida-201303, India

Mob: +91 8146946337

Email: _aayra.singh@hcltech.com_

168CC222

::DISCLAIMER::
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intercepted, corrupted, lost, destroyed, arrive late or incomplete, or
may contain viruses in transmission. The e mail and its contents (with
or without referred errors) shall therefore not attach any liability on
the originator or HCL or its affiliates. Views or opinions, if any,
presented in this email are solely those of the author and may not
necessarily reflect the views or opinions of HCL or its affiliates. Any
form of reproduction, dissemination, copying, disclosure, modification,
distribution and / or publication of this message without the prior
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prohibited. If you have received this email in error please delete it
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--
Adrian Klaver
adrian.klaver@aklaver.com

Classification: Confidential

Hi Adrian,

We wish to know the difference between product and integration support. The vendor gave us your contact to answer the technical queries. Kindly assist.

Thanks, and Regards
Aayra Singh 
Senior Management Trainee - Global Procurement Services

HCLTech
Supercharging ProgressT
hcltech.com
5th Floor, Tower-3
Sector-126, Noida-201303, India

Mob: +91 8146946337
Email: aayra.singh@hcltech.com

-----Original Message-----
From: Adrian Klaver <adrian.klaver@aklaver.com>
Sent: Tuesday, March 24, 2026 1:54 AM
To: Aayra Singh <aayra.singh@hcltech.com>; pgsql-general@lists.postgresql.org
Cc: SAM <sam@hcl-software.com>; Annes Joseph <Annes.Joseph@hcltech.com>
Subject: Re: PostGre SQL/ HCL

[CAUTION: This Email is from outside the Organization. Unless you trust the sender, Don't click links or open attachments as it may be a Phishing email, which can steal your Information and compromise your Computer.]

On 3/23/26 3:16 AM, Aayra Singh wrote:

Classification: *Confidential*

Hi Team,

I am from the Procurement team at HCLTech.

We have purchased PostGre SQL through one of our vendors.

We were informed through them that the product support is included in
license cost but not integration support that user need to do on his own.

Could you please explain what specifically is covered by "product
support" versus "integration support"?

Postgresql is opensource, you are free do with what you want. If you went through a third party vendor to buy support you will need to contact that vendor to find what that support package covers.

User requirement is for support for the PostgreSQL database itself.
They are not looking for support for the software used to integrate
.NET applications with PostgreSQL.

Also can you please check if we can also buy one of the licenses from below?

https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpost
grespro.com%2Fproducts%2Fpostgrespro%2Fstandard&data=05%7C02%7Caayra.s
ingh%40hcltech.com%7C6b547fe91618444398da08de891a2a94%7C189de737c93a4f
5a8b686f4ca9941912%7C0%7C0%7C639098942662825648%7CUnknown%7CTWFpbGZsb3
d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoi
TWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Fu9kpR6ZQFh5Taua0PkpalcJOB
rNI9f6z6ylv62MKxE%3D&reserved=0<https://
postgrespro.com/products/postgrespro/standard>

https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpost
grespro.com%2Fproducts%2Fpostgrespro%2Fenterprise&data=05%7C02%7Caayra
.singh%40hcltech.com%7C6b547fe91618444398da08de891a2a94%7C189de737c93a
4f5a8b686f4ca9941912%7C0%7C0%7C639098942662846518%7CUnknown%7CTWFpbGZs
b3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIj
oiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=VmMLTDnJ0PC3g7Qp6OG1Vwt2
0AQ38ePQlIgUqGwUH6w%3D&reserved=0<https://
postgrespro.com/products/postgrespro/enterprise>

Thanks, and Regards

Aayra Singh

Senior Management Trainee - Global Procurement Services

*HCLTech*

Supercharging ProgressT

_hcltech.com
<https://apc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.
hcltech.com%2F&data=05%7C02%7Caayra.singh%40hcltech.com%7C6b547fe91618
444398da08de891a2a94%7C189de737c93a4f5a8b686f4ca9941912%7C0%7C0%7C6390
98942662859033%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiI
wLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7
C%7C&sdata=UBvt%2F98eX1i%2FMTfjz21Fr6jLvpFjoGb0TdNz9%2F%2B4EoE%3D&rese
rved=0>_

5^th Floor, Tower-3

Sector-126, Noida-201303, India

Mob: +91 8146946337

Email: _aayra.singh@hcltech.com_

168CC222

::DISCLAIMER::
----------------------------------------------------------------------
-- The contents of this e-mail and any attachment(s) are confidential
and intended for the named recipient(s) only. E-mail transmission is
not guaranteed to be secure or error-free as information could be
intercepted, corrupted, lost, destroyed, arrive late or incomplete, or
may contain viruses in transmission. The e mail and its contents (with
or without referred errors) shall therefore not attach any liability
on the originator or HCL or its affiliates. Views or opinions, if any,
presented in this email are solely those of the author and may not
necessarily reflect the views or opinions of HCL or its affiliates.
Any form of reproduction, dissemination, copying, disclosure,
modification, distribution and / or publication of this message
without the prior written consent of authorized representative of HCL
is strictly prohibited. If you have received this email in error
please delete it and notify the sender immediately. Before opening any
email and/or attachments, please check them for viruses and other defects.
----------------------------------------------------------------------
--

--
Adrian Klaver
adrian.klaver@aklaver.com

On 3/23/26 7:16 PM, Aayra Singh wrote:

Classification: Confidential

Hi Adrian,

We wish to know the difference between product and integration support. The vendor gave us your contact to answer the technical queries. Kindly assist.

If you mean me personally then they where sadly mistaken, I don't offer
that support outside of anything I may answer on this list. If they
meant this list, then again there seems to be some misunderstanding.
This list is for the community version of Postgres, for which there is
no charge for it's use or for answers on this list. How the vendor
differentiates between product and integration support is something they
would have to answer and is not something this list can help you with.

Thanks, and Regards
Aayra Singh
Senior Management Trainee - Global Procurement Services

HCLTech
Supercharging ProgressT
hcltech.com
5th Floor, Tower-3
Sector-126, Noida-201303, India

Mob: +91 8146946337
Email: aayra.singh@hcltech.com

--
Adrian Klaver
adrian.klaver@aklaver.com

On Mar 23, 2026, at 03:16, Aayra Singh <aayra.singh@hcltech.com> wrote:
I am from the Procurement team at HCLTech.
We have purchased PostGre SQL through one of our vendors.
We were informed through them that the product support is included in license cost but not integration support that user need to do on his own.

This question reoccurs on these lists, as many large companies are still unfamiliar with open source software and how it is licensed and supported.

The database system under the name PostgreSQL does not belong to any one company, and no company sells it as such. Compnaies may sell variations of it ("forks"), or may sell packaged versions of it, but anyone can download and run PostgreSQL for free without having to pay any license fee.

The vendor through whom you purchased PostgreSQL may be simply distributing the software with the addition of paid support services. The open-source PostgreSQL license allows that.

It's hard to answer the question about what the difference is between "product" and "integration" support, because PostgreSQL as such does not come with either one. Speculatively, what your vendor might mean is that handling of bugs and advice on the operation of PostgreSQL is included in their support contract, but advice and support on how to integrate PostgreSQL in your application is not included. (Note that no organization except the PostgreSQL Global Development Group cna promise changes to PostgreSQL, so if your vendor is guaranteeing bug fixes in the community version, or the addition of features, they are misinformed as to how the development process works.)

However, you'll need to get that infromation directly from your vendor. The community (which is what you have reached on this mailing list) provides assistance on PostgreSQL, but the community is not a corporation and can only supply assistance as individual members of it have time and expertise to do so.

If you would like "integration" support, you can contact a consultancy that professional services organization PostgreSQL. The community maintains a list of professional services organizations here:

https://www.postgresql.org/support/professional_support/

Ultimately, though, the questions on what is and is not included in your support contract is a question for the vendor that sold you the contract. There is no bright line between "product" and "integration" support, and they would be the best people to contact to find out what the distinction is in your case.

Hi Aayra,

As the PostgreSQL community as such does not really offer either form of service, this is indeed a question for your vendor.

I am not really sure what sort of answer you are expecting.

Kind regards,
Jan

Hi Aayrra

I imagine that product support refers to what they can help you with in
case of database problems and integration support, in case you have to
migrate legacy applications and things like that.

Atte
JRBM

El lun, 23 mar 2026, 17:13, Aayra Singh <aayra.singh@hcltech.com> escribió:

On Tue, Mar 24, 2026 at 02:16:32AM +0000, Aayra Singh wrote:

Classification: Confidential

^^^^^^^^^^^^

You should also be aware this is a public email list where each posted
email is sent to thousands of people. Here is the entire public email
thread:

/messages/by-id/OS8PR04MB8203FF205CBFDE7078EF569DF74BA@OS8PR04MB8203.apcprd04.prod.outlook.com

--
Bruce Momjian <bruce@momjian.us> https://momjian.us
EDB https://enterprisedb.com

Do not let urgent matters crowd out time for investment in the future.