PLEASE HELP!

Started by Mary Kellen Parkover 6 years ago3 messagesbugs
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#1Mary Kellen Park
marykellen.park@gmail.com

Hello,

I downloaded postgresql and when downloading at the end I got the following
error message: "problem running post-install step. installation may not
complete correctly. The database cluster initialization failed."

It looks like it download and it opens on my browser, but I can't do
anything. I am already over a week behind in school and this is horrible! I
have un-installed and re-installed over 50 times. I have tried as admin,
but when I get the following errors:
[image: errorunistall.png]
[image: Annotation 2019-07-11 141332.png]
[image: Annotation 2019-07-11 141523.png]
[image: Annotation 2019-07-11 141544.png]

I looked everywhere on my computer and it looks like the only thing left
behind is the folder, so I delete the folder before trying to re-install.

I have tried re-installing with a different password, but when I finish
downloading, I still get the same error, and it finishes downloading and
when I sign in it still wants me to use my original password. Seeming as
though it really isn't un-installing fully. I have even cleared my browser
data, and still has the same issue.

I have looked online and it seems like some people had this issue years
ago, but all the help they had didn't work for me.

Please help me. I am so beyond frustrated at this point.

Sincerely,
Kellen Park
(847) 345-1983

Attachments:

Annotation 2019-07-11 141332.pngimage/png; name="Annotation 2019-07-11 141332.png"Download
errorunistall.pngimage/png; name=errorunistall.pngDownload+1-0
Annotation 2019-07-11 141544.pngimage/png; name="Annotation 2019-07-11 141544.png"Download
Annotation 2019-07-11 141523.pngimage/png; name="Annotation 2019-07-11 141523.png"Download+2-2
#2Fahar Abbas
fahar.abbas@enterprisedb.com
In reply to: Mary Kellen Park (#1)
Re: PLEASE HELP!

Hello Mary!

I am not able to reproduce this issue on Windows 64.

Following Artical might be helpful for you:
https://community.perforce.com/s/article/680

Steps you need to follow:
---------
1. Uninstall PostgreSQL
2. Stop postgresql-x64-11 service from Administatrive tools and services
3. After uninstallation if postgresql, go into regedit and delete registry
entry for
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\PostgreSQL\Services\postgresql-x64-11
4. restart your windows system.
5. remove data folder C:\Program Files\PostgreSQL\11\data
6. Re-try to install the postgresql
7. If you are still facing error then share uninstall-postgresql.log file
under C:\Users\ADMINI~1\AppData\Local\Temp

Kind Regards

On Wed, Jul 17, 2019 at 6:03 AM Mary Kellen Park <marykellen.park@gmail.com>
wrote:

Hello,

I downloaded postgresql and when downloading at the end I got the
following error message: "problem running post-install step. installation
may not complete correctly. The database cluster initialization failed."

It looks like it download and it opens on my browser, but I can't do
anything. I am already over a week behind in school and this is horrible! I
have un-installed and re-installed over 50 times. I have tried as admin,
but when I get the following errors:
[image: errorunistall.png]
[image: Annotation 2019-07-11 141332.png]
[image: Annotation 2019-07-11 141523.png]
[image: Annotation 2019-07-11 141544.png]

I looked everywhere on my computer and it looks like the only thing left
behind is the folder, so I delete the folder before trying to re-install.

I have tried re-installing with a different password, but when I finish
downloading, I still get the same error, and it finishes downloading and
when I sign in it still wants me to use my original password. Seeming as
though it really isn't un-installing fully. I have even cleared my browser
data, and still has the same issue.

I have looked online and it seems like some people had this issue years
ago, but all the help they had didn't work for me.

Please help me. I am so beyond frustrated at this point.

Sincerely,
Kellen Park
(847) 345-1983

--
Fahar Abbas
QMG
EnterpriseDB Corporation
Phone Office: +92-51-835-8874
Phone Direct: +92-51-8466803
Mobile: +92-333-5409707
Skype ID: *live:fahar.abbas*
Website: www.enterprisedb.com

Attachments:

Annotation 2019-07-11 141544.pngimage/png; name="Annotation 2019-07-11 141544.png"Download
Annotation 2019-07-11 141523.pngimage/png; name="Annotation 2019-07-11 141523.png"Download+2-2
Annotation 2019-07-11 141332.pngimage/png; name="Annotation 2019-07-11 141332.png"Download
errorunistall.pngimage/png; name=errorunistall.pngDownload+1-0
#3Mary Kellen Park
marykellen.park@gmail.com
In reply to: Fahar Abbas (#2)
Re: PLEASE HELP!

Thank you very much!

I will try this when I get home from work today. I will let you know.

Thank you!
Kellen

On Wed, Jul 17, 2019 at 12:41 AM Fahar Abbas <fahar.abbas@enterprisedb.com>
wrote:

Hello Mary!

I am not able to reproduce this issue on Windows 64.

Following Artical might be helpful for you:
https://community.perforce.com/s/article/680

Steps you need to follow:
---------
1. Uninstall PostgreSQL
2. Stop postgresql-x64-11 service from Administatrive tools and services
3. After uninstallation if postgresql, go into regedit and delete registry
entry for
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\PostgreSQL\Services\postgresql-x64-11
4. restart your windows system.
5. remove data folder C:\Program Files\PostgreSQL\11\data
6. Re-try to install the postgresql
7. If you are still facing error then share uninstall-postgresql.log file
under C:\Users\ADMINI~1\AppData\Local\Temp

Kind Regards

On Wed, Jul 17, 2019 at 6:03 AM Mary Kellen Park <
marykellen.park@gmail.com> wrote:

Hello,

I downloaded postgresql and when downloading at the end I got the
following error message: "problem running post-install step. installation
may not complete correctly. The database cluster initialization failed."

It looks like it download and it opens on my browser, but I can't do
anything. I am already over a week behind in school and this is horrible! I
have un-installed and re-installed over 50 times. I have tried as admin,
but when I get the following errors:
[image: errorunistall.png]
[image: Annotation 2019-07-11 141332.png]
[image: Annotation 2019-07-11 141523.png]
[image: Annotation 2019-07-11 141544.png]

I looked everywhere on my computer and it looks like the only thing left
behind is the folder, so I delete the folder before trying to re-install.

I have tried re-installing with a different password, but when I finish
downloading, I still get the same error, and it finishes downloading and
when I sign in it still wants me to use my original password. Seeming as
though it really isn't un-installing fully. I have even cleared my browser
data, and still has the same issue.

I have looked online and it seems like some people had this issue years
ago, but all the help they had didn't work for me.

Please help me. I am so beyond frustrated at this point.

Sincerely,
Kellen Park
(847) 345-1983

--
Fahar Abbas
QMG
EnterpriseDB Corporation
Phone Office: +92-51-835-8874
Phone Direct: +92-51-8466803
Mobile: +92-333-5409707
Skype ID: *live:fahar.abbas*
Website: www.enterprisedb.com

--
Sincerely,

Mary Kellen Park

(847) 345-1983

Attachments:

Annotation 2019-07-11 141332.pngimage/png; name="Annotation 2019-07-11 141332.png"Download
errorunistall.pngimage/png; name=errorunistall.pngDownload+1-0
Annotation 2019-07-11 141544.pngimage/png; name="Annotation 2019-07-11 141544.png"Download
Annotation 2019-07-11 141523.pngimage/png; name="Annotation 2019-07-11 141523.png"Download+2-2