Technical Support

Started by Murphy, Kimberly R CTR TRANSCOM TCJ6 (USA)over 4 years ago3 messagesbugs
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#1Murphy, Kimberly R CTR TRANSCOM TCJ6 (USA)
kimberly.r.murphy4.ctr@mail.mil

To whom it may concern,

I am currently trying to upgrade PostgreSQL 9.4.9 to 9.6.22 and am running into issues.

I'm not sure who to contact or if you can please point me in the right direction to get technical support.

When installing, I receive an Error Box stating: "there was a problem running post-install step. Installation may not complete correctly. The database cluster initialization failed."

Can you please assist?

Kimberly Murphy

Senior System Administrator

USTRANSCOM J6-YMT

Testing and Integration Lab (TIL)

Phone: 618-229-5047

Group: 618-229-5628

Attachments:

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#2Daniel Gustafsson
daniel@yesql.se
In reply to: Murphy, Kimberly R CTR TRANSCOM TCJ6 (USA) (#1)
Re: Technical Support

On 8 Sep 2021, at 15:46, Murphy, Kimberly R CTR TRANSCOM TCJ6 (USA) <kimberly.r.murphy4.ctr@mail.mil> wrote:

To whom it may concern,

I am currently trying to upgrade PostgreSQL 9.4.9 to 9.6.22 and am running into issues.
I’m not sure who to contact or if you can please point me in the right direction to get technical support.
When installing, I receive an Error Box stating: “there was a problem running post-install step. Installation may not complete correctly. The database cluster initialization failed.”
Can you please assist?

This list is for reporting bugs in Postgres, and not general questions. The
appropriate list is pgsql-general:

https://www.postgresql.org/list/pgsql-general/

And if you are interested in contracting professional services to assist you
there is a list on the website of companies providing this:

https://www.postgresql.org/support/professional_support/

--
Daniel Gustafsson https://vmware.com/

#3Semab Tariq
semab.tariq@enterprisedb.com
In reply to: Daniel Gustafsson (#2)
Re: Technical Support

Hi Kimberly

On Wed, Sep 8, 2021 at 11:27 PM Daniel Gustafsson <daniel@yesql.se> wrote:

On 8 Sep 2021, at 15:46, Murphy, Kimberly R CTR TRANSCOM TCJ6 (USA) <

kimberly.r.murphy4.ctr@mail.mil> wrote:

To whom it may concern,

I am currently trying to upgrade PostgreSQL 9.4.9 to 9.6.22 and am

running into issues.

I’m not sure who to contact or if you can please point me in the right

direction to get technical support.

When installing, I receive an Error Box stating: “there was a problem

running post-install step. Installation may not complete correctly. The
database cluster initialization failed.”

Thanks for reaching out
Seems like some PostgreSQL initialization issue
For our better understanding of the problem can you please send over the
following details
1) Your operating system name and version
2) Installation log file(Can be found inside systems *tmp/temp* directory
i.e, *install-postgresql.log*)

Can you please assist?

This list is for reporting bugs in Postgres, and not general questions.
The
appropriate list is pgsql-general:

https://www.postgresql.org/list/pgsql-general/

And if you are interested in contracting professional services to assist
you
there is a list on the website of companies providing this:

https://www.postgresql.org/support/professional_support/

--
Daniel Gustafsson https://vmware.com/

--
Thanks & Regards,
Semab