Commercial support?

You could ask Elein, who is on this list a lot.

"elein"<elein@varlena.com>

Dustin Sallings wrote:

Dustin Sallings wrote:

I'm assuming this has been beaten to death, but I'm looking for
some companies offering commercial support contracts in SF bay area.

That's something we do here at Command Prompt. Phone number's below or
there's the guaranteed 4 hour response time form we have on our website.

Best,
Al Hulaton | Sr. Account Engineer | Command Prompt, Inc.
503.222.2783 | ahulaton@commandprompt.com
Linux business hosting, PostgreSQL consulting and migration
Read and Search O'Reilly's 'Practical PostgreSQL' at
http://www.commandprompt.com

Josh Berkus <josh@agliodbs.com> does PostgreSQL support, and he is in
SF. I am CC'ing him.

---------------------------------------------------------------------------

Al Hulaton wrote:

Dustin Sallings wrote:

I'm assuming this has been beaten to death, but I'm looking for
some companies offering commercial support contracts in SF bay area.

That's something we do here at Command Prompt. Phone number's below or
there's the guaranteed 4 hour response time form we have on our website.

Best,
Al Hulaton | Sr. Account Engineer | Command Prompt, Inc.
503.222.2783 | ahulaton@commandprompt.com
Linux business hosting, PostgreSQL consulting and migration
Read and Search O'Reilly's 'Practical PostgreSQL' at
http://www.commandprompt.com

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-- 
  Bruce Momjian                        |  http://candle.pha.pa.us
  pgman@candle.pha.pa.us               |  (610) 359-1001
  +  If your life is a hard drive,     |  13 Roberts Road
  +  Christ can be your backup.        |  Newtown Square, Pennsylvania 19073

Folks,

Josh Berkus <josh@agliodbs.com> does PostgreSQL support, and he is in
SF. I am CC'ing him.

What kind of support is requested?

--
Josh Berkus
Aglio Database Solutions
San Francisco

On Tuesday, Aug 12, 2003, at 09:55 US/Pacific, Al Hulaton wrote:

That's something we do here at Command Prompt. Phone number's below or
there's the guaranteed 4 hour response time form we have on our
website.

We're looking at various databases for production use in our product
and pricing the various solutions. My personal preference is postgres,
but we're also looking at Oracle and Sybase at this point. One thing
we get from them that we do not get from postgres is a support
contract. It's the general political CYA thing. If something breaks
and we can't figure out what it is, we need someone who can come in and
make it better.

What we do not need at this point is any type of implementation
assistance. We pretty much know what we're doing, but management
always likes to assume the people whose salaries they pay aren't
capable of doing their jobs. :)

--
Dustin Sallings
408.321.1409

On Wed, 13 Aug 2003, Dustin Sallings wrote:

On Tuesday, Aug 12, 2003, at 09:55 US/Pacific, Al Hulaton wrote:

That's something we do here at Command Prompt. Phone number's below or
there's the guaranteed 4 hour response time form we have on our
website.

We're looking at various databases for production use in our product
and pricing the various solutions. My personal preference is postgres,
but we're also looking at Oracle and Sybase at this point. One thing
we get from them that we do not get from postgres is a support
contract. It's the general political CYA thing. If something breaks
and we can't figure out what it is, we need someone who can come in and
make it better.

What we do not need at this point is any type of implementation
assistance. We pretty much know what we're doing, but management
always likes to assume the people whose salaries they pay aren't
capable of doing their jobs. :)

There are actually several companies that provide commercial support for
postgresql.

Here's two:

www.pgsql.com
www.commandprompt.com

On Wed, 2003-08-13 at 11:59, Dustin Sallings wrote:

On Tuesday, Aug 12, 2003, at 09:55 US/Pacific, Al Hulaton wrote:

[snip]

We're looking at various databases for production use in our product
and pricing the various solutions. My personal preference is postgres,
but we're also looking at Oracle and Sybase at this point. One thing
we get from them that we do not get from postgres is a support
contract. It's the general political CYA thing. If something breaks
and we can't figure out what it is, we need someone who can come in and
make it better.

What we do not need at this point is any type of implementation
assistance. We pretty much know what we're doing, but management
always likes to assume the people whose salaries they pay aren't
capable of doing their jobs. :)

I *like* the fact that my company has a support contract with Oracle
on our production databases.
DBMSs are extremely complicated beasts, and even though I am expert,
and can extract the db from most stack dump conditions, there *are*
errors that are beyond my knowledge, but can be quickly solved by
someone who lives and breathes Rdb internals.

-- 
+---------------------------------------------------------------+
| Ron Johnson, Jr.        Home: ron.l.johnson@cox.net           |
| Jefferson, LA  USA                                            |
|                                                               |
| "Man, I'm pretty.  Hoo Hah!"                                  |
|    Johnny Bravo                                               |
+---------------------------------------------------------------+

Ron Johnson wrote:

On Wed, 2003-08-13 at 11:59, Dustin Sallings wrote:

I *like* the fact that my company has a support contract with Oracle
on our production databases.
DBMSs are extremely complicated beasts, and even though I am expert,
and can extract the db from most stack dump conditions, there *are*
errors that are beyond my knowledge, but can be quickly solved by
someone who lives and breathes Rdb internals.

That's Tom Lane right ? :-)

Tom, I owe you and the rest of the PostgreSQL team a big one.

Thanks
G

On Wed, 2003-08-13 at 17:58, Gianni Mariani wrote:

Ron Johnson wrote:

On Wed, 2003-08-13 at 11:59, Dustin Sallings wrote:

I *like* the fact that my company has a support contract with Oracle
on our production databases.
DBMSs are extremely complicated beasts, and even though I am expert,
and can extract the db from most stack dump conditions, there *are*
errors that are beyond my knowledge, but can be quickly solved by
someone who lives and breathes Rdb internals.

That's Tom Lane right ? :-)

Well, no. Oracle purchased Rdb/VMS from DEC back in 1994. (A
surprising number of former DEC engineers are still w/ Oracle.
Of course, the building that O built in a nice wooded area of Nashua
is really nice, and just a tree-lined walk to the OpenVMS engineering
offices, and they all have families, so I'm not surprised they've
stayed.)

-- 
+---------------------------------------------------------------+
| Ron Johnson, Jr.        Home: ron.l.johnson@cox.net           |
| Jefferson, LA  USA                                            |
|                                                               |
| "Man, I'm pretty.  Hoo Hah!"                                  |
|    Johnny Bravo                                               |
+---------------------------------------------------------------+

On Wednesday, Aug 13, 2003, at 15:58 US/Pacific, Gianni Mariani wrote:

Ron Johnson wrote:

I *like* the fact that my company has a support contract with Oracle
on our production databases. DBMSs are extremely complicated beasts,
and even though I am expert,
and can extract the db from most stack dump conditions, there *are*
errors that are beyond my knowledge, but can be quickly solved by
someone who lives and breathes Rdb internals.

(just for clarity, I didn't write the above)

That's Tom Lane right ? :-)

While I personally would want to keep a low profile if I were as
impressive a resource as some of the people on this list, I can say for
certain that I've got good answers to difficult questions (with
patches) from Tom Lane far faster than I've got worthless answers to
simple questions while on contract with competing database vendors.

I know that there are problems that I can't solve, but I've generally
had better luck solving technical problems with mailing lists and open
source than I have with support contracts and closed source.

...but I didn't start this thread because of technical problems. :)

--
Dustin Sallings

Why does everyone send to the list and the author? Can someone make this stop?
Or is this the preferred method of response on this list?
The pgsql-novice doesn't seem to suffer this annoyance.

Uh, we do that so folks get the replies quicker.

---------------------------------------------------------------------------

expect wrote:

Why does everyone send to the list and the author? Can someone make this stop?
Or is this the preferred method of response on this list?
The pgsql-novice doesn't seem to suffer this annoyance.

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-- 
  Bruce Momjian                        |  http://candle.pha.pa.us
  pgman@candle.pha.pa.us               |  (610) 359-1001
  +  If your life is a hard drive,     |  13 Roberts Road
  +  Christ can be your backup.        |  Newtown Square, Pennsylvania 19073

expect wrote:

Why does everyone send to the list and the author? Can someone make this stop?
Or is this the preferred method of response on this list?
The pgsql-novice doesn't seem to suffer this annoyance.

http://groups.google.com/groups?hl=en&amp;lr=&amp;ie=UTF-8&amp;oe=UTF-8&amp;threadm=3DE467A7.7070807%40mega-bucks.co.jp&amp;rnum=10&amp;prev=/groups%3Fhl%3Den%26lr%3D%26ie%3DUTF-8%26oe%3DUTF-8%26q%3Dpostgresql%2Bgeneral%2Bmailing%2Blist

Mike Mascari
mascarm@mascari.com

On Thu, 14 Aug 2003 00:38:39 -0400
Mike Mascari <mascarm@mascari.com> wrote:

expect wrote:

Why does everyone send to the list and the author? Can someone make this stop?
Or is this the preferred method of response on this list?
The pgsql-novice doesn't seem to suffer this annoyance.

http://groups.google.com/groups?hl=en&amp;lr=&amp;ie=UTF-8&amp;oe=UTF-8&amp;threadm=3DE467A7.7070807%40mega-bucks.co.jp&amp;rnum=10&amp;prev=/groups%3Fhl%3Den%26lr%3D%26ie%3DUTF-8%26oe%3DUTF-8%26q%3Dpostgresql%2Bgeneral%2Bmailing%2Blist

Thanks I'll follow up on that.

FWIW here's a shorter link if anyone else is interested:
http://groups.google.com/groups?selm=17742.1038412792%40sss.pgh.pa.us

On Wed, Aug 13, 2003 at 17:46:59 -0700,
Dustin Sallings <dustin@spy.net> wrote:

While I personally would want to keep a low profile if I were as
impressive a resource as some of the people on this list, I can say for
certain that I've got good answers to difficult questions (with
patches) from Tom Lane far faster than I've got worthless answers to
simple questions while on contract with competing database vendors.

But Tom Lane doesn't scale. As Postgres becomes more popular, it will be
harder to get personal attention from him. Something could also happen
to him that would prevent or greatly reduce his capacity for helping
people out.

On Wed, Aug 13, 2003 at 20:39:41 -0700,
expect <expect@ihubbell.com> wrote:

Why does everyone send to the list and the author? Can someone make this stop?
Or is this the preferred method of response on this list?
The pgsql-novice doesn't seem to suffer this annoyance.

This is supposed to be under the control of the poster. You can use
mail-followup-to to ask that responses only be sent to the list.
If you don't want any replies sent to your personal address, you can
set reply-to to the list. This will cover some mail clients that
don't respect mail-followup-to.

There are often significant delays with mail sent to the postgres lists
and getting a direct copy can get you an answer significantly faster
some of the time.

Not everyone who posts is on the lists. Off list posts are OK'd by a moderator.

On Thursday, Aug 14, 2003, at 06:27 US/Pacific, Bruno Wolff III wrote:

On Wed, Aug 13, 2003 at 17:46:59 -0700,
Dustin Sallings <dustin@spy.net> wrote:

While I personally would want to keep a low profile if I were as
impressive a resource as some of the people on this list, I can say
for
certain that I've got good answers to difficult questions (with
patches) from Tom Lane far faster than I've got worthless answers to
simple questions while on contract with competing database vendors.

But Tom Lane doesn't scale. As Postgres becomes more popular, it will
be
harder to get personal attention from him. Something could also happen
to him that would prevent or greatly reduce his capacity for helping
people out.

Absolutely...my point wasn't, ``Hey, why do I need support, we've got
Tom Lane!'' I didn't specifically ask him for help the time I'd
mentioned, he just happened to be the one who responded when I sent a
particular message to a list. Other people on this list have shown to
be extremely helpful in spreading their knowledge in the past.

The basic point is that I've got less from people who were paid to
help me in general than people who just enjoy being helpful.

BTW, I'm not trying to put any particular Tom Lane who may be
listening on the spot.

That said, when VirtualTom comes out, someone let me know.

--
Dustin Sallings

On Thu, 14 Aug 2003 00:23:34 -0400 (EDT)
Bruce Momjian <pgman@candle.pha.pa.us> wrote:

Uh, we do that so folks get the replies quicker.

Uh, why not get a better mail server? Seriously it seems that it really is
very slow. Is it under powered? The software doesn't scale well? Or is it
something else?

On Thu, 14 Aug 2003, expect wrote:

On Thu, 14 Aug 2003 00:23:34 -0400 (EDT)
Bruce Momjian <pgman@candle.pha.pa.us> wrote:

Uh, we do that so folks get the replies quicker.

Uh, why not get a better mail server? Seriously it seems that it really is
very slow. Is it under powered? The software doesn't scale well? Or is it
something else?

I periodically check my full message headers to make sure of speed, and
other then messages hat required moderator approval, delivery times are <5
minutes ... what are you seeing?